Make a payment
There are four easy ways to pay your Home Telecom bill. Every option takes a couple of minutes, and your service stays exactly as it is once your payment reaches us.
— Four ways to pay your Home Telecom bill —
Option 1
Set up a Direct Debit
Your bills take care of themselves. Payments run automatically every month, so there’s nothing to remember. Set one up in about two minutes, whichever way suits you:
- In the app, where you can also update your bank details any time. Get it on the App Store or Google Play.
- Over the phone: call us on 01403 216133 and we’ll set it up with you.
Option 2
Pay with your personal link
Every bill reminder we send by email and text includes your secure personal payment link. Open your latest message on any device and follow the link to settle your bill by card in two minutes.
Can’t find it? Call us on 01403 216133 and we’ll help.
Prefer to log in? Use our secure payment portal: sign in with your account number and address and pay by card.
Option 3
Pay from your banking app
Make a bank transfer to the details below. Put your site ID or account number (it usually starts with HT) or your invoice number as the payment reference.
Without a reference your payment may not reach your account straight away, and you’ll need to call us so we can find it. Transfers can take up to 24 hours (1 working day) to show on your account.
Option 4
Pay by phone, any time
Our automated payment line takes card payments 24 hours a day, 7 days a week. Have your account number, your postcode and your card ready and you’ll have paid your Home Telecom bill in a couple of minutes.
Check what you owe
Your balance is on your latest bill and in every reminder we send. In the app you can also see what’s due, when, and your payment history, any time.
Money worries? Talk to us
Call us on 01403 216133 and we’ll look at a payment arrangement that works for you.
Free, independent advice: StepChange 0800 138 1111, National Debtline 0808 808 4000, or citizensadvice.org.uk.