Why our support stands out from the rest
If you’ve ever found yourself stuck on hold for what feels like hours, explaining the same issue to three different departments or worse, talking to a chatbot that just doesn’t get it – you’re not alone. For many people, dealing with broadband providers can be a painful experience.
It doesn’t need to be that way. Here’s why we’re different from the rest…
Real support, from real people
At Home Telecom, we believe support should be simple, helpful, and most importantly – human. That’s why you’ll always speak directly with one of our friendly UK based support agents, without long wait times.
If you ever need to contact our support teams, you can call 01403 216133 or use the live chat on our website. We’re always happy to help!
We know that not everyone wants to call customer support for every little thing, which is why we’ve created a dedicated FAQ section on our website. Our FAQs has clear, straightforward answers to our most common questions and is available 24/7, so you can troubleshoot whenever it suits you.
Round the clock support
We’re proud to be one of the only providers to offer round the clock support! With our SupportPlus, you get 24/7, 365 tech support for just 75p a week – so whether you’re gaming in the evenings or streaming at 3 a.m., we’ll always be here to help.
See what customers say about us
Don’t just take our word for how great we are – we are rated ‘Excellent’ with 4.4 stars on Trustpilot from over 14,600+ customers!
Customer quotes
“I had a few minor issues with my internet/router. I spoke to George over the Live Chat feature and he helped rectify the issues quickly and smoothly. Fantastic service!”
“Amazing, Magdalena was super helpful and reassuring. She explained everything really well and was very personable and reassured me about the whole process. Helped sort what would’ve been an extra admin task for me in a few minutes.”
Looking for something better?
If you’re tired of feeling ignored, it’s time to switch providers. If you’re ready for reliable broadband, first-class support, and a provider that truly puts you first, then you’re in the right place.
Curious to find out if we’re in your area? Enter your postcode into our national availability checker to find out today.
